Hours - Full Time, Monday - Friday 9-5.30pm

We’re seeking a highly organised and customer focused front of house/customer experience manager to work from our showroom in Bethnal Green.

Start Date - May/June

Salary - based on experience with a performance based bonus.

- With a calm demeanour and excellent problem solving skills, you will be the first point of contact with customers and will seek to provide every customer with an exemplary and memorable experience, considering everything from the environment to being able to interpret their needs and make sure they receive the best possible path of help.

- At least 1-2 years experience in a similar role.

- Experience with Zendesk or similar application desired but not essentail.

Telling our story - with strong listening skills, yet an ability to story tell and provide comprehensive advice and information. You will be able to interpret each customer’s needs, both in person, over the phone and by email and deliver prompt, insightful and confidence inducing customer service and product information.

Sales - Communication is key and as the main point of contact between the customers and the rest of the team, you will ensure customer confidence by communicating effectively.

Problem solving - By using in house software and every line of information available, you will confidently be able to trace each customer’s order details and problem solve issues independently. By running the Monday team meeting, you will build knowledge of each sale and customer and be able to foresee potential issues.

Merchandising - Although the day to day base level customer service will be at the core of the role, there is also the opportunity to have creative control over the showroom space. With a hosting mentality, you will be able to curate an inviting environment, considering everything from smell to music as well as a comprehensive shopping experience and immersive visual environment. From creating shopping events and experiences to working with other brands, you will ideas of how to constantly keep the store at the forefront of customer’s minds.

The everyday - monitor and maintain an organised and tidy environment. Manage building services such as the cleaner and management of waste disposal.

Please note, this is not a design based role, we are looking for someone with a true passion for customer service. Knowledge of the textile industry preferred but not essential.

• A competitive salary dependent on experience, with bonus scheme.
• Generous staff discount.
• The opportunity be at the forefront of a growing brand in. a role you can make your own.

to apply please forward a CV and covering letter to ben@eastlondoncloth.co.uk